Policies

Professional Conduct and Nondiscrimination Policy:

Shoreline is an equal opportunity provider of therapeutic services, educational provider, and employer, and makes practice, education, and employment decisions based on merit. We provide services, education and equal employment opportunities to all potential clients, students, and employees and prohibits discrimination and harassment based on race (including based on protected hair texture and styles such as braids, locks, and twists), color, age (over 40), gender (including gender identity, gender expression, and an individual who is transitioning, has transitioned, or is perceived to be transitioning), sexual orientation, reproductive health decision making, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, citizenship, religion (including religious dress and grooming practices), marital status, registered domestic partner status, military and veteran status (including active and reserve), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), physical or mental disability, medical condition, genetic information, or any other category protected by federal, state, or local law. It also includes the perception that anyone may have any of those characteristics or be associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful, and all persons involved in the operations of the Company are prohibited from engaging in this type of conduct.


Shoreline Speech & Language Center Privacy Principles:

Privacy Compliance Notice
Keeping client information confidential and secure, and using it only as our clients would want us to, is atop priority. Here, then, is our promise to our clients and their families:

  1. We will safeguard, according to strict standards of confidentiality and security, any information that clients share with us. What is discussed as part of the therapy process is confidential unless and until you give consent to its release.

  2. We will permit only authorized employees, students, and instructional staff who are trained in the proper handling of client information to have access to that information.3.We will not reveal client information to any external organization unless we have previously informed the client in disclosures or agreements, have been authorized by the client to share the information, orare required by law to reveal that information.

  3. We will always maintain control over the confidentiality of our client information. In short, any personal information that we collect about you or your family will be protected by physical, electronic, and procedural safeguards that meet or exceed applicable law. Finally, information obtained from clients, which includes video, may be used for educational and research purposes. If this occurs, information will be handled professionally, treated confidentially, and any identifying information about the client is removed.

Additional Privacy Policies
- We’re deeply committed to creating a safe and secure online environment for you.
- We do not sell your personal information to third parties.
- We strive to provide you with access to and control over the information you give us, and we take the protection of your information very seriously.
- We do not display third-party advertising on Shoreline Speech & Language Center. Our mission is to provide you with a world-class service and education, not to sell you products


Course Refund Policy

If, after purchasing an online course, you are unable to attend, you may receive a full refund if you have not started the class, and no PDHs/ASHA CEUs may be earned for the course. Cancellations will not be accepted once you begin the course


Accessibility

Shoreline is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. Live captioning is available for all Shoreline live webinars. Recorded webinars include English closed captions, as well as a downloadable PDF transcript of the video. Learners can re-watch recorded webinars and bookmark progress. If you need assistance with course exams, please email info@shorelinespeech.comwith the request. If you have accessibility questions, accommodation requests, or would like to report an accessibility-related issue, please email info@shorelinespeech.com.

Accommodations
- Faculty must ensure that students with disabilities have equal access to all course materials and activities. This includes making necessary adjustments to teaching methods, materials, and assessments.
- Faculty must keep all information regarding a student’s disability and accommodations confidential. This includes not disclosing this information to other students or unauthorized personnel.
- Faculty are required to implement accommodations that have been approved by the disability services office. These accommodations are designed to provide equal access without altering the fundamental nature of the course.
- Faculty should include a statement in their course syllabi informing students about the process for requesting accommodations. This helps ensure that students are aware of their rights and the resources available to them.
- Faculty should respond to accommodation requests in a timely manner to ensure that students receive the necessary support without delay.
- While providing accommodations, faculty must also maintain the integrity of academic standards. Accommodations should not compromise the essential requirements of a course